Refund Policy

At Sneakers Sphere, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not, we offer a fair and flexible Refund Policy.

Refund Terms:

• You have 10 days from the delivery date to initiate a refund request.
• We process refunds within 5-7 business days of receiving your returned items.
• Refunds will be issued to your original payment method (Instant EFT, Debit or Credit Card).

Eligible for Refund:

• Unworn sneakers in their original packaging and condition, with all tags attached.
• Sneakers with manufacturing defects.
• Sneakers that differ from the description on our website.

Refund Amount:

• You will receive a full refund for the purchase price of the sneakers.
• If the return is due to our mistake (e.g., wrong item sent), we will also refund any applicable shipping costs.

How to Initiate a Refund:

1. Contact our customer service team by phone, email, or live chat.
2. Provide the reason for your return and include photos of the sneakers if applicable (e.g., for manufacturing defects).
3. Our team will guide you through the return shipping process.

**Please Note:**

• During peak seasons, refund processing times may be slightly longer.
• We reserve the right to deny refunds for items that do not meet our return policy guidelines.

We strive to provide accurate product information and high-quality sneakers. However, if you’re not satisfied with your purchase, we’ll work diligently to resolve the issue. Our Refund Policy reflects our commitment to your satisfaction.