1:- What is your return policy?

Our return policy allows you to return unworn shoes within 30 days of purchase for a full refund or exchange. Please visit our Returns & Exchanges page for more details.

2:- How do I determine my shoe size?

You can find our size guide on each product page to help you choose the right size. If you’re still unsure, feel free to contact our customer support team for assistance.

3:- Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped.

4:- Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination.

5:- Are your shoes true to size?

Our shoes typically run true to size. Please refer to our size guide for more information.

6:- Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

7:- What materials are your shoes made of?

Our shoes are made of high-quality materials such as leather, suede, and synthetic materials.

8:- How do I care for my shoes?

Please refer to our Shoe Care Guide for instructions on how to properly care for your shoes.

9:- What if the item I want is out of stock?

If the item you want is out of stock, you can sign up to be notified via email when it becomes available again.

10:- How can I contact customer support?

You can contact our customer support team via email at support infoadmin@sneakerssphere.co.za